Our skilled and dedicated team are focused on providing a special level of service that will take the headaches out of property investment. Gone are the days when property management was simply about collecting rent. Changes in legislation and the level of service required by tenants and landlords have made property management a specialised division of real estate. The team at RE/MAX First offer a diverse range of skills and experience.
For leasing and managing your investment property, the fees charged by RE/MAX First are competitive and are tailored to suit each individual situation. We are an investment not a cost, as we truly manage your property for you. Once you have experienced our "stress free" management you will become more confident to grow your property portfolio. Our promises to you are:
Reviewing the investment performance of your property
The investment performance of your property portfolio can be measured in different ways. We understand the importance of "immediate" results, and monitor your rental return regularly. The rental income is reviewed at least annually, ensuring your property reflects current market value.
Furthermore, your investment should provide great results in the long term with capital gain and taxation benefits. Reporting annually on growth and demand in your specific location will assist you in calculating the performance of your investment, and assist you with developing and expanding your portfolio.
Enhancing the value of your property
The surge of properties available to rent has led to a dramatic increase in tenant expectation of rental property quality. To ensure that your property is leased and your rental return continues to increase, it is imperative that the condition of your property is in line with market expectations.
Our experienced management team, in conjunction with our reputable and experienced tradespeople, will ensure that your property is well presented when leased and properly maintained during the tenancy. We will also advise on renovations, when required. Regular inspections, market knowledge and a diligent reporting process will ensure your property is maintained in the best possible manner. In this way, quality tenants will be prepared to pay a premium market rent, which, in turn, will increase your property's value.
At RE/MAX First we understand the meaning of commitment and that it is simply not good enough to just talk about the service you will provide, after all talk is cheap. RE/MAX First guarantee to perform the following services for the duration of the time your property is being managed by our company:
We will endeavour to respond to your telephone or enquiry within 24 hours
We will endeavour to reply to any fax or email enquiries within 48 hours
Not to make excuses, rather to come up with logical solutions
To provide you with a Comparative Market Analysis of the rental market value by comparing your property to other similar properties available for rent in the area
To broadly market your property to prospective tenants, to include your property on our Available Rentals listing sheet, to list your property on property websites including the major websites.
Where allowable to erect a highly visible and visually appealing For Rent sign on your property to maximize enquiry.
Where possible to interview and qualify all prospective tenants prior to arranging an inspection of your property.
To carry out thorough tenant reference checks including tenant database checks
To sight photo identification for each and every applicant
To prepare detailed Condition Reports and where necessary Inventory lists as required
To thoroughly prepare all tenancy documentation in strict accordance with the Residential Tenancies and Rooming Act
To collect all monies, including the required bond payment in advance prior to the issue of any keys to your property
To carry out regular property inspections and to provide you with a detailed and comprehensive report
To monitor rental arrears on a daily basis and to promptly issue the appropriate notices to tenants to keep rent payments current
To review your rent to market on an annual, or as required basis
To handle the maintenance of your property in a professional manner and in direct accordance with your instructions
To carry out final inspections in a vigilant manner and to finalise the administration of rental bond monies
To arrange FREE and no obligation Market Appraisals on your property upon request through our sales divisions.
To take care of things such as council rates, insurances, maintenance, etc in strict accordance with your instructions. This way you will have a detailed account of everything.
To act in accordance with the Residential Tenancies Act, Anti Discrimination Act, Privacy Act and other relevant legislation
To account to you for all rental income in direct accordance with your instructions and as per the Residential Tenancies and Rooming Act.
To administer all funds through a fully compliant and audited Trust Account
To use a highly systematized approach to property management use of checklists to minimize and where possible reduce errors.
To use the latest technology to ensure you always receive the highest levels of service
If we fail to act in direct accordance with this Service Guarantee you simply need to advise us in writing of the problem and to give us seven days to rectify the problem. In the event we fail to resolve the issue to your satisfaction we agree to release you immediately (or as soon as possible) from the agency agreement.